Frequently Asked Questions

General Questions

Understanding Warrior Health: Bringing trauma-informed care and secure mental health access to Ontario’s Public Safety Personnel and their families.

Warrior Health is an innovative new mental health program that will establish a mental health service delivery model that is coordinated, trauma-informed, culturally specific, confidential, and responsive to the unique needs of public safety organizations, public safety personnel, and their families across Ontario.

Warrior Health will serve Public Safety Personnel, which includes but is not limited to:
  • Police
  • Firefighters
  • Fire investigators
  • Paramedics
  • Emergency dispatch
  • Correctional workers, probation and parole officers
  • Coroners
  • Forensic pathologists
  • Provincial emergency operations centre staff and field officers
  • Animal welfare inspectors
  • PSP families
  • PSP retirees

  • The Core Services Platform: A secure digital "Front Door" web portal and mobile app offering confidential and anonymous access to mental health services for PSP members and families that will include, but not be limited to, internet based cognitive behavioural therapy (ICBT), self-screening tools, educational resources, a 24/7 PSP Service Hub phone line (for navigational assistance), a 24/7 peer support phone line provided by Boots on the Ground, and PSPNET Families.
  • Basket of Services for Public Safety Organizations: This resource will provide a wide range of Fee for Service programs that individual Public Safety Organizations can purchase as per their organizational needs. The Fee for Services offerings will include but not be limited to:
    • Psychological health and safety training programs such as Before Operational Stress (BOS), Strength Warrior, Trauma Resiliency Training, Core Trauma Concepts
    • General wellness programs
    • Peer Support training
    • Leadership training
    • Mindfulness programming such as EMDR
    • Supports to reduce mental health stigma

The official launch is planned for Spring 2025, and more details will be shared as that date approaches.

Warrior Health is unique because it combines over 300 years of expertise from Homewood Health, Wounded Warriors Canada, CAMH, Trillium Health Partners and Boots on the Ground - leading organizations in mental health care, research, and trauma-informed services. The initiative is designed specifically for the culturally unique and high-stress experiences of PSP, ensuring that services are tailored to their needs, including those of Indigenous, racialized, and minoritized communities.

Organization Questions

Empowering public safety organizations: How Warrior Health supports mental health programs and fosters resilient, stigma-free workplaces.

For PSOs, Warrior Health offers a comprehensive Basket of Services that includes trauma-informed training programs, resources to foster supportive workplace cultures, and the option to add a 24/7 call line for their staff. These services will help PSOs reduce stigma, provide better team support, and ensure their employees receive the right care at the right time.

The Basket of Services includes trauma-informed training programs for PSOs to help create supportive, stigma-free workplace environments. Additionally, PSOs can add 24/7 call line support for their staff, providing round-the-clock access to mental health professionals.

Additional resources will be provided in the lead-up to the Spring 2025 launch. In the meantime, sign-up for email updates or reach out to us.

Public Safety Personnel (PSP) Questions

Tailored support for PSP: How Warrior Health helps public safety personnel, and their families manage stress, trauma, and mental well-being.

The services will begin rolling out in Spring 2025 and will be available to Public Safety Personnel and their families across Ontario. This includes police, firefighters, EMS, emergency dispatch, and corrections personnel.

PSP and their families will have access to a secure web portal and mobile app—the Integrated Digital "Front Door"—where they can anonymously and confidentially access the mental health services they need.

Warrior Health is designed to make mental health services more accessible by offering anonymous and confidential access through a secure digital platform. This allows PSP and their families to seek help without fear of judgment or stigma. The initiative also includes training and education for PSOs to create more supportive workplace cultures, which further helps reduce stigma.

Warrior Health’s platform will provide a secure, easy-to-use entry point for Public Safety Personnel and their families to access mental health services. Through a digital portal and mobile app, they can confidentially seek counselling, peer-to-peer support, or educational tools tailored to their needs.