Frequently Asked Questions

Warrior Health is an innovative mental health platform that is trauma-informed, culturally specific, confidential, inclusive, and responsive to the unique needs of public safety organizations, public safety personnel, and their families across Ontario.

The more than 80,000 trauma-exposed public safety personnel (both uniform and civilian) in Ontario. Examples include:

• Paramedics including flight medics
• Police Officers, Uniformed and Civilian Support staff
• Firefighters and Fire Investigators
• Wildland Firefighters and support workers
• Public Safety Pilots including Medevac and Aerial Firefighting teams
• Emergency Services Call-takers / Dispatchers / Communicators
• Coroners / Forensic Pathologists / Forensic Scientists
• Correctional Employees / Probation Officers & Parole Officers including those working in Youth Justice, Court Services
• Provincial Emergency Operations Centre (PEOC) staff and Field Officers
• Conservation Officers and Animal Welfare Inspectors
• PSP families
• PSP retirees

• The Core Services Platform: A secure digital "Front Door" web portal and mobile app offering confidential and anonymous access to mental health services for PSP members and their families that will include, but not be limited to, internet based cognitive behavioural therapy (ICBT), self-screening tools, educational resources, and a 24/7 PSP Service Hub phone line (for navigational assistance). Our 24/7 crisis line is operated by trained professionals, and the 24/7 Peer Support line operated by other PSPs with lived experience, and PSPNET Families.
• Basket of Services for Public Safety Organizations: This resource will provide a wide range of Fee for Service programs that individual Public Safety Organizations can purchase as per their organizational needs. The Fee for Services offerings will include but not be limited to:
  
  • Psychological health and safety training programs
  • General wellness programs
  • Peer Support training
  • Leadership training
  • Mindfulness programming
  • Supports to reduce mental health stigma

Warrior Health is unique because it combines over 300 years of expertise from Homewood Health, Wounded Warriors Canada, CAMH, Trillium Health Partners and Boots on the Ground - leading organizations in mental health care, research, and trauma-informed services. The initiative is designed specifically for the culturally unique and high-stress experiences of PSP, ensuring that services are tailored to their needs, including those of Indigenous, racialized, and other equity-deserving communities.

Ontario Public Safety Organizations are granted access to the Basket of Services in order to request, schedule, and deliver training offerings for eligible organizations. The digital front door is available to all Public Safety Personnel who may wish to access more personalized resources sooner than fee-for-service offerings.

For PSOs, Warrior Health offers a comprehensive Basket of Services that includes trauma-informed training programs and resources to foster supportive workplace cultures for their staff. These services will help PSOs reduce stigma, provide better team support, and ensure their employees receive the right resources at the right time.

The Basket of Services includes trauma-informed training programs for PSOs to help create supportive, stigma-free workplace environments.

Sign-up for email updates, download our promotional materials at the bottom of our web portal, or reach out to us at info@warriorhealth.ca

The services are available to Public Safety Personnel and their families across Ontario. This includes police, firefighters, paramedic, emergency dispatch, corrections personnel and all other trauma-exposed public safety personnel both in uniform or civilian.

PSP and their families have access to a secure web portal and mobile app— the Integrated Digital "Front Door" — where they can anonymously and confidentially access the mental health resources they need anytime and anywhere.

Warrior Health is designed to make mental health resources more accessible by offering anonymous and confidential access through a secure digital platform. This allows PSP and their families to have access without fear of judgment or stigma. The initiative also includes training and education for PSOs to create more supportive workplace cultures, which further helps reduce stigma.

Warrior Health's platform provides a secure, easy-to-use entry point for Public Safety Personnel and their families to access mental health resources. Through a digital portal and mobile app, they can confidentially seek resources, peer-to-peer support, or educational tools tailored to their needs.

The Warrior Health program is specifically designed and funded for Ontario public sector employees who work in trauma-exposed occupations. The digital front door is accessible to anybody who needs it but geared toward frontline workers. The safety and wellbeing of employees and volunteers is ultimately the responsibility of their employer.

No. The Ministry of the Solicitor General, Mental Health Secretariat manages a grant program that makes funding available to PSOs. The amount, timing, conditions, approval and justification of the funding are all subject to the Ministry’s decision.

PSOs can visit https://www.tpon.gov.on.ca/tpon/psLogin for more information on transfer payment programs, including the next call for applications to the Mental Health Strategy For Public Safety Personnel funding program.

Some of our over 300 fee-for-service offerings are subcontracted to clinical service providers with the expertise to deliver specific offerings. If invoiced directly, follow your normal accounts payable processes and pay the verified invoice directly.

The best thing to do is initiate your requisition – like online shopping – as soon as possible. Our consortium partners will reach out to you as soon as possible to assess your training and scheduling needs. You’re not obligated to pay for services until they’re scheduled, delivered, and invoiced.

The Basket of Services and the Warrior Health consortium were established through a competitive, transparent procurement process. We appreciate offers to contribute and refer clinical service providers to volunteer opportunities with Boots on the Ground and Wounded Warriors Canada.

No. Warrior Health does not provide direct access to clinicians as it operates in the proactive, upstream, resiliency building part of the mental health continuum. However, several of our consortium partners do offer services and access to vetted lists of providers across Ontario. Please visit our consortium partners’ websites for more access and information.